REFUND AND EXCHANGE POLICY

Overview

Our refund and returns policy is within 14 days of delivery, please email lorna@lornaanstee.co.uk and make sure the items are shipped back within 30 days of your purchase, we can’t offer you a full refund or exchange after 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We can’t accept returns or exchanges for custom or personalised orders, digital downloads or gift cards.

Cancellations

We don’t accept cancellations if this is raised after 3pm (GMT) on the day of the order placed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lorna@lornaanstee.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, within 30 days of purchase, send us an email at lorna@lornaanstee.co.uk and send your item to: Lorna Anstee @ The Studio, Hill Cottage, Rushers Cross, Mayfield, East Sussex TN20 6PX.

Shipping returns

To return your product, you should mail your product to:

Lorna Anstee at The Studio, Hill Cottage, Rushers Cross, Mayfield, East Sussex TN20 6PX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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